The contact centres are a great option to improve your relation with the customer. Not only can sou provide a better customer service but also increase an efficiency of receiving large amounts of calls and thus make it easier for your employees to work. The result will be decreased work-related stress, improved work productivity and higher income for the company. Whether you need a smaller or larger centre, we will gladly help you. There is a plenty of options.
The primary function of the contact centre are applications for agents (operators) and supervisors. Having a supervisor means that the contact centres performance may change “on the fly” as the supervisor can change the real-time settings of individual agents thus improving operators efficiency. There’s a plenty of applications for contact centres. E.g. automatic operator (IVR) allows routing of an incoming traffic, vocal guideline playback and queues management. It is also a reporting and statistical system that includes customer satisfaction statistics for supervisors, on-line preview for agents to the corporate CRM system, on-line preview of your store or social networks, chat/communication from the web, call recording, callback option. We are also able to help you with the e-mail messages distribution, telemarketing setup and various campaign organisation. As you can see, there are many solutions. The contact centre is always compatible with your phone solution. Just get in touch with us and we will help you out.